Administration Plans

The National Parks Police aim to protect the land, ecology, the environment while providing rescue efforts in disasters. Besides the ordinary police assignments, the National Parks Police is there to maintain order, prevent disaster, conserve natural resources, conserve the environment and service the population in the national parks. The institutional duties assigned to this agency are

1. Public order and rescue in disasters in the national parks.

2. Protection of the natural resources and environment in the national parks.

3. Assistance rendered to enforcing the law in national parks.

4. Other police regulations and affairs.

Service standards

1. Fully realize the service mission of customer first, promote single-counter operations with 24 hour service, and provide convenient and comforting services.
2. Simplification and lowered turnaround time with higher service speed for application cases.
3. The brigade requests that both office and field personnel should pick up calls from the public as soon as possible (within four rings). When they answer they should report their department or name, greet the caller, and then say goodbye or use polite language when ending the conversation. Receiving (listening) personnel must speak clearly, kindly, and tirelessly explain things to the people, and the content shall be detailed; they shall actively inform callers of related information.
4. Appoint specially designated personnel to actively collect media information and public opinions to understand issues of the people.
5. Various departments of the brigade shall process various pleas or suggestions from people made in various means (mail, telephone, fax, e-mail) in a prompt manner.
6. Service personnel shall be dressed appropriately and wear identifications, and implement a proxy system. If service personnel are out on business or leave, they shall clearly inform their job proxies of work items.

Future efforts

The national park business is a holistic service business. It not only has the mission of ecological preservation, but also has the responsibility of educating the public. Thus the future efforts of the brigade seek to provide excellent environments for the public to relax without fear, and expand its services to natural environmental education, so that people can relax at the national park but also learn more about natural laws and attitudes that respect nature, making them outstanding tourists. It is further hoped that the service of national park police can promote social harmony and progress. Future efforts of the brigade are listed as follows:
1. In coping with the “knowledge economy era” of the 21st century, the know-how and various professional knowledge training for this department will be enhanced to improve upon the service aspect.
2. Fully digitized service system:
(1) In accordance to the Research, Development and Evaluation Commission of the Executive Yuan’s “Establishment of XML-Box Project,” an official document exchange system between the brigade and its police teams; this shortens the administrative flow.
(2) In order to meet the objective of the Executive Yuan in internationalizing official documents, official documents shall now be written horizontally. The brigade will also establish the “text editing network service integration system” project, which allows the various departments of this brigade to complete the production and integration of documents on a common service platform.
(3) Appropriately update the website of the brigade and establish various police brigade websites, providing tourists with information needed while enjoying facilities of the national parks, in turn providing a safe environment so that people can enjoy their experiences here.
(4) Appropriate use of social resources and connections with private resources to realize emergency rescue.
(5) Enhance care stations with jurisdiction over residents and elderly who live alone in remote areas. Along with mountain area preservation patrolling, there shall be visits to the mountains to understand living conditions and actual needs. There shall be regular tracking and timely service and care.
(6) Implement conservation of natural resources to achieve the goal of sustainability.