National Park Plice Department

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1.	Service Affairs Command Center 24 hour service: Service Affairs Command Center is the center of police service affairs operations, command, communications, and control. Whenever a call is received, the center requests police personnel to deal with the issue as soon as possible, and attempt to reach the location within the shortest time. They seek to achieve the service of “whenever people need the police, they police are there.”
2.	Reporting triplicate form and single counter are for the public to simplify the process in reporting cases: All police shall enthusiastically receive reports from the public and deal with the cases, to fully prevent accumulation of problems from unreported cases. The departments that receive cases shall not only actively deal with the cases, but shall also emphasize the service attitude. The person reporting a case or the victim shall not be allowed to stand and wait; this realizes the spirit of service for the people.
3.	Establish a convenient service website on the internet (http://www.npp.gov.tw): Lists data such as introduction to the brigade, service for the people, various databases, human resources news, common regulations, pictures, website map, frequently asked questions, related websites, the case-reporting hotline, historical information, and email for the public. It will also provide the latest information and services such as applications for entering the mountain.
4.	Dealing with pleas and suggestions from the people: The “regulations for executing cases reported by the people” are promulgated on the brigade website; the departments serve cases on a first-come-first-served basis, and shall not take more than three days. For cases that are more complex, the conditions shall first be reported to the reporting person or agency. If this cannot be concluded within the designated period, there shall be level-by-level approval of time extension.
5.	Other service items: (1) Help and deal with emergencies. (2) Rescue injured patients or attempted suicides. (3) Assistance in searching for and retuning lost and found items. (4) Protect tourists who are drunk or not fully conscious. (5) Answering questions from tourists (including legal explanations). (6) Protect children who are lost and those who have psychological problems. (7) Assistance in searching for missing children, teenagers who left home, or dropout students so they can return home. (8) Coordinate regional charity groups, social welfare, and provide care for the homeless. (9) Provides safety services such as calling taxis for women and children at night. (10) Accept applications for entering the mountain.
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